Shipping Policy

Certain furniture items may require assembly and if so, then it is noted. In these cases, assembly is available at an additional cost.

It is our intention to have every item as advertised in stock. Should certain items be unavailable due to unforeseen circumstances, we will gladly issue a rain check at your request. Rain checks do not apply to special offers or to limited supply items such as holiday ornaments. We reserve the right to limit quantities on sale merchandise.

All products sold are subject to availability. Actual colors and finishes of products viewed on-line on website may vary from actual items. Sam Flax cannot be responsible for variations in colors or finishes. If color and finish is critical then we suggest you view products at actual Sam Flax locations. Sam Flax is not responsible for typographical errors or omissions.

Return Policy   Only Certain Merchandise Purchased from SAM FLAX New York May be Returned for Exchange, Store Credit, or Refund (see exceptions below) When Accompanied by an Original Sales or Gift Receipt Within 14 Days of the Date of Purchase. Computer, Business Bags, Bag Portfolios, Backpacks & Travel items May Only be Exchanged Within 7 Days of Purchase & Only if Unused and with Original Labeling and Packaging Attached.   Only Stocked Non Sale Furniture or Lighting Items (not special order or drop shipments) are Eligible for Exchange, Not a Refund, within 7 days, if Unused. Eligible Furniture or Lighting Exchanges are Subject to a 20% Restocking Fee and Must be in New Condition with Original Packaging Intact.   Refunds Issued the Same Method as Purchase was Made.   The Following Items May NOT Be Returned or Exchanged: Presentation Products, Light Boxes, Portfolios, Backpacks, Easels, Easel Binders, Ring or Screw Post Binders, Inserts, Sleeves, Refills, Books, Markers or Marker Pens, Pen Refills, Bulletin or Marker Boards, Photo Paper, Individual Sheets of Paper, Cards & Envelopes, Foam core, Museum or Illustration Board, Cut Matting or Paper,  Spray Can Products, Paint Tubes or Paint Sets, Brushes, Pencils, Charcoals, Watercolors, Sketch or Drawing Pads, Air Brushes, AIA or Blumberg Forms, Seasonal or Holiday Items, Dated Diaries, Calendars, Refills, Special Quantity Orders, Custom Merchandise, Signage, Rubber Stamps, Embossers, Custom Printing or Picture Framing. Proofs Required on all Custom Printing, Signage and Rubber Stamps.   Custom or Special Orders Cannot be Changed or Cancelled. No Refunds on Shipping, Assembly, Set-Up or Proof Fees. Mismarked Products May be Removed from Sales Floor.   All Sale & Floor Sample Merchandise is Final Sale & Is Sold In As Is Condition with NO Returns and NO Exchanges.   Gift Cards Expire 2 Years From Original Issue Date. Store Credits Expire 1 year From Original Issue Date. Also see FAQ.